Grievance Redressal Policy

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E‑Commerce) Rules, 2020:

How to raise a complaint

• In‑app: use Report / Complaint on any listing, or Profile → Grievances.
• Email: support@local-app.in.

Please include your name, contact, the listing/transaction reference and a description of the issue.

Our commitment

• We acknowledge complaints, ordinarily within 48 hours, and endeavour to resolve them within 30 days.
• We maintain a record of complaints and their resolution.

Grievance Officer

In line with Indian law, LOCAL has appointed a Grievance Officer who can be reached via the in‑app Grievance channel or by email at support@local-app.in. The Officer acknowledges complaints ordinarily within 48 hours and endeavours to resolve them within 30 days. A published postal address and direct phone line will be added here once the platform's business registration is complete.