Refund Policy

Platform fee

The Platform Onboarding & Activation Fee is a fee for platform services. In genuine cases — such as a duplicate charge or a rejected onboarding application — LOCAL may refund it (in full or part) to the original payment method, typically within 3–5 business days after approval.

Provider products/services

Any amount paid directly to a Provider for a product, service, booking or rental is governed by that Provider's own terms. LOCAL is not a party to such transactions and does not issue those refunds.

Raising a request

For platform‑fee refund questions, contact support@local.app or use the in‑app Grievance channel.